Refund Policy – When and How Do I Get a Refund?

Luggage Drop offers full refunds when cancellations are made at least 24 hours before your scheduled check-in time.

You are eligible for a full refund if:

• You cancel 24+ hours before your check-in time

• Your booking is canceled through your Luggage Drop account

• The refund is requested before your booking begins

• Cancellations made within 24 hours of your scheduled check-in

• No-shows, when both the check-in and check-out times have passed

• Bookings that were not canceled through your account

• Refunds requested after the booking has already began or ended

Our locations set aside space for each reservation. Late cancellations and no-shows prevent other travelers from using that space, which is why we hold firm to this policy.

1. Log in at luggagedrop.com

2. Go to “My Bookings”

3. Select the booking and click “Cancel”

4. Confirm the cancellation

5. If eligible, your refund will be processed automatically

• Most refunds are processed back to your original payment method within 3–5 business days

• Times may vary depending on your bank or card provider

If you think you’re eligible for a refund but haven’t received one, or if there was an issue with your booking, just reach out to our support team. We’re here to help.

If your plans are uncertain, it’s always best to cancel early—even if you rebook later. It guarantees your refund and gives you more flexibility.