I Was Late—Can I Still Pick Up My Bag?

If you’re running behind schedule, don’t panic. Here’s what to do and what to expect based on the situation.

You can still pick up your bag! Just show your QR code or secure PIN when you arrive. There may be a brief delay if the location is busy or preparing to close, but your bags will be safely waiting.

Important: Items will be held for a maximum of 30 days. Your preferred payment method will be automatically charged each day until pickup.
Bags left beyond 30 days will be discarded as abandoned, unless you’ve arranged a long-term storage plan in advance.

• Your bag cannot be retrieved until the next business day

• You’ll need to return during regular operating hours

• Additional storage fees may apply if your pickup falls outside your original reservation

• You can attempt to contact the Drop Spot directly to coordinate pickup

  • ⚠️ After-hours pickup fees may apply if the host/staff must return to the location

  • Not all hosts are permitted to open outside posted hours due to security or insurance rules

This is considered a no-show, and:

• Your booking becomes non-refundable

• The reserved space is forfeited

• We’ll work with the host to coordinate a safe, secure solution—if the bag is still on-site

• Check your location’s hours via your confirmation email or "My Bookings"

• Contact your Drop Spot directly or reach out to Luggage Drop support

  • We may be able to alert the host or suggest a solution

• If the location has closed:

  • We’ll help you arrange a next-day pickup

  • In special circumstances, we may ship your bag to your destination (fees apply)

Always book a pickup window with a little extra time built in—especially if you’re catching a ride, a flight, or heading into a busy day.