How Check-In and Check-Out Works

Here’s exactly how the process works—quick, secure, and fully digital.

1. Arrive at your booked location
   Make sure you arrive during your selected drop-off window and the location’s open hours.

2. Open your confirmation email or text
   It includes a unique QR code or secure PIN code.

3. Scan or enter your code at the check-in point

   • At staffed locations: show your QR or PIN to the team member

   • At self-service kiosks: scan or enter your code on the screen

4. Tag your bags
   You'll receive a tag to attach to each bag (or it will be done by a host, depending on the location). This tag links your bag to your reservation.

5. Store your bags securely
   Your items will be placed in a locked, non-public storage area until pickup.

⏱ Most check-ins take 1–2 minutes, no paperwork, no hassle.

• Have your QR or PIN code ready before you arrive

• Make sure your bags are zipped, closed, and labeled

• Double-check the pickup time and closing hours of the location

1. Return to the same location within your pickup window

2. Use your QR code or PIN again

   • Staffed? Show your code and they’ll retrieve your bags

   • Self-service? Enter your code to unlock your assigned storage unit or alert the system

3. Grab your bags and go
   Your tag is cross-checked and removed, confirming the handoff.

• Running late?
  Contact support as soon as possible. If the location is still open, we’ll hold your bags until you arrive.

• Early pickup?
  If your bags are ready and the location is open, early pickups are usually allowed—use your code to check.

• Missed your window?
  Reach out to our support team or drop spot location to reschedule your pickup or find a solution. If needed we will coordinate with the location to get your items back to you as quickly as possible.  

Your QR code or PIN is your digital claim check. Never share it with others unless you want someone else to pick up your bags on your behalf.