How to Handle Reviews and Ratings

Reviews are one of the most powerful tools in building trust with future Travelers. A great rating helps you stand out, attract more bookings, and even qualify for higher earnings and special programs.

Here’s how the Luggage Drop review system works — and how to make it work for you.

After each completed reservation, Travelers are asked to rate their experience with your Drop Spot.

They can:

• Leave a star rating (1 to 5 stars)

• Add an optional written comment

• Note anything helpful, missing, or unexpected

Reviews are visible to future Travelers on your Drop Spot listing. They’re also reviewed by the Luggage Drop Team for quality monitoring.

Your average rating helps determine:

• Your visibility on the platform (higher ratings = more bookings)

• Eligibility for special promos or feature placement

• Qualification for programs like “Top Host” or early access to premium features

• Internal performance benchmarks used by Luggage Drop to support or spotlight your location

Here are a few simple ways to earn consistent 5-star ratings:

• Greet Travelers politely and thank them for choosing your spot

• Keep bags stored securely and out of public view

• Be available during posted hours

• Complete check-ins and check-outs quickly using the dashboard

• Keep your business tidy, friendly, and welcoming — especially if you’re a café, retail shop, or service space

Even if Travelers are only stopping by for 5 minutes, that brief interaction can make a big impression.

It happens. If you receive a negative review:

1. Don’t panic — one-off reviews rarely affect your overall standing

2. Luggage Drop HQ will review flagged comments for fairness or policy violations

3. If a review seems inaccurate or unfair, report it through your Host Dashboard

We may remove the review if it violates platform guidelines or is clearly unrelated to the storage experience.

Not at this time. However, your internal rating of Traveler behavior does influence their standing on the platform, and Luggage Drop tracks no-shows, payment issues, or behavior problems.

If you ever have a Traveler issue, report it and we’ll follow up.

Great reviews don’t just boost your rating — they drive more foot traffic, more in-store sales, and build a positive reputation for your core business.