Luggage Drop Deliveries via Uber Direct

In certain situations, Luggage Drop HQ may arrange a delivery or transfer of a Traveler’s bags using Uber Direct. This secure, same-day delivery method is used when a bag needs to be relocated or returned due to a Drop Incident, late pickup, or special request.

You may receive an Uber Direct pickup request if:

• A Drop Incident occurs (e.g., the Traveler could not access the original Drop Spot)

• The Traveler paid for a delivery or reroute service

• A bag was left behind and needs to be returned

• Luggage Drop HQ is relocating bags to another Host location

All Uber Direct deliveries are arranged and paid for by Luggage Drop HQ. You will be notified directly when a pickup is scheduled.

• • •

• Confirm the bag(s) involved in the delivery

• Double-check tags and booking info—only send what’s listed

• Ensure bags are zipped, sealed, and labeled

• If the bag was unclaimed or part of a Drop Incident, take a quick photo for your records

• Keep the bag(s) near the front desk or designated pickup area

• Ensure the driver can collect the items without disrupting operations

• Do not send any bags unless you receive a notification from HQ with a tracking link or order ID

   

• Ask for their first name and Uber Direct order ID

• Match their info to what HQ provided

• Only release the bag(s) listed in the request

• Mark the reservation as “Picked Up via Uber” in your Host Portal or notify HQ

Pro Tip: Take a quick photo of the bag with the driver for extra recordkeeping.

• Never give bags to an unverified driver

• Do not arrange Uber pickups on your own—all deliveries must be coordinated by HQ

• You are not responsible for the bag once it’s handed off to Uber, but proper documentation is required

If:

• The driver doesn’t match the info provided

• No one shows up by the expected time

• You’re unsure which bag is being picked up

Contact Luggage Drop Support through the Host Portal immediately. We'll verify and assist you with the next steps.

Uber Direct allows us to:

• Resolve Drop Incidents quickly

• Offer delivery upgrades for Travelers

• Reduce abandoned bags at Drop Spots

• Keep the overall Luggage Drop experience smooth and flexible