How to Handle No-Shows or Late Pickups

Not every traveler runs on schedule. Whether someone’s late for pickup or never arrives at all, your Host Dashboard and platform policies are here to protect you.

If a Traveler is Late for Pickup

You’re not required to stay open past your posted hours—but if the traveler arrives late and your Drop Spot is still open, you may still complete the check-out as normal.

Things to know:

• Late pickups may be charged additional fees if they extend beyond the booking window
• If you’re closing soon, you can remind the traveler that pickup must happen during business hours
• Always scan the QR code or enter the secure PIN to confirm pickup, even if they’re late

If your location is already closed:
The traveler will need to return the next business day. If they contact support, Luggage Drop HQ may step in to assist or offer alternate options.

If a Traveler Never Arrives (No-Show)

A no-show occurs when:

• A Traveler does not check in
• The full reservation window passes without drop-off or communication

Here’s what to do:

1. Verify the booking tagged as a no-show in your Host Dashboard, was not dropped off.
2. Do not accept any luggage outside of a valid reservation
3. Hosts are never penalized for No Show bookings, unless items were stored, and failed to be checked-in
4. Hosts are not compensated for No Show bookings. 

Travelers who no-show are not eligible for a refund. The booking is considered forfeited unless they contact support prior to check-in.

If Bags Were Dropped Off, But Pickup is Missed

If the Traveler checked in but doesn’t return on time:

1. Keep the bags stored securely, and alert the support team.
2. Wait for communication—most Travelers contact support if delayed
3. After 24 hours, late pickup fees may apply
4. After 30 days with no contact, the items may be considered abandoned (see Article 20: Abandoned Item Policy)

If a bag is still in your possession after the reservation ends, you can notify HQ, and we’ll assist with contacting the Traveler or arranging shipping, or Uber Direct retrieval if needed.

Pro Tip

Always confirm check-ins and check-outs in the Host Dashboard. It ensures protection for both you and the Traveler in the case of disputes, chargebacks, or insurance claims. Failure to check-in and check-out travelers will result in not collecting your earnings for your bookings.