How to Handle Reviews and Ratings

Reviews are one of the most powerful tools in building trust with future Travelers. A great rating helps you stand out, attract more bookings, and even qualify for higher earnings and special programs.

Here’s how the Luggage Drop review system works — and how to make it work for you.

✍️ How Reviews Work

After each completed reservation, Travelers are asked to rate their experience with your Drop Spot.

They can:

• Leave a star rating (1 to 5 stars)

• Add an optional written comment

• Note anything helpful, missing, or unexpected

Reviews are visible to future Travelers on your Drop Spot listing. They’re also reviewed by the Luggage Drop Team for quality monitoring.

🎯 What Ratings Affect

Your average rating helps determine:

• Your visibility on the platform (higher ratings = more bookings)

• Eligibility for special promos or feature placement

• Qualification for programs like “Top Host” or early access to premium features

• Internal performance benchmarks used by Luggage Drop to support or spotlight your location

🧠 How to Get Great Reviews

Here are a few simple ways to earn consistent 5-star ratings:

• Greet Travelers politely and thank them for choosing your spot

• Keep bags stored securely and out of public view

• Be available during posted hours

• Complete check-ins and check-outs quickly using the dashboard

• Keep your business tidy, friendly, and welcoming — especially if you’re a café, retail shop, or service space

Even if Travelers are only stopping by for 5 minutes, that brief interaction can make a big impression.

🚫 What If You Get a Bad Review?

It happens. If you receive a negative review:

1. Don’t panic — one-off reviews rarely affect your overall standing

2. Luggage Drop HQ will review flagged comments for fairness or policy violations

3. If a review seems inaccurate or unfair, report it through your Host Dashboard

We may remove the review if it violates platform guidelines or is clearly unrelated to the storage experience.

💬 Can Hosts Leave Reviews for Travelers?

Not at this time. However, your internal rating of Traveler behavior does influence their standing on the platform, and Luggage Drop tracks no-shows, payment issues, or behavior problems.

If you ever have a Traveler issue, report it and we’ll follow up.

Pro Tip

Great reviews don’t just boost your rating — they drive more foot traffic, more in-store sales, and build a positive reputation for your core business.