Host Code of Conduct and Community Standards

As a Host on the Luggage Drop platform, you’re more than a storage provider — you’re a key part of a traveler’s journey. To keep our community safe, professional, and dependable, we ask all Hosts to follow a clear set of expectations.

These standards ensure a consistent experience for Travelers and protect the integrity of your Drop Spot and our platform as a whole.

Expectations for All Hosts

1. Provide a safe, secure environment for all stored items

• Bags must be stored in non-public, staff-only areas

• Spaces should be clean, dry, and free from hazards

2. Be on time and available during posted hours

• Only accept check-ins and check-outs during your availability window

• If your hours change, update them in the Host Dashboard immediately

3. Always verify each booking

• Only accept bags with a valid reservation and payment

• Use the QR code or secure PIN to confirm each Traveler’s identity

• Never accept off-platform bookings or cash drop-offs

4. Treat Travelers with respect

• Greet each customer with professionalism

• Avoid any discriminatory, aggressive, or inappropriate behavior

• Provide clear, friendly communication throughout the booking

5. Keep accurate records

• Mark check-ins and check-outs in the Dashboard in real time

• Report no-shows, damages, or issues as soon as possible

• Maintain clear labeling and tracking of bags

6. Protect Traveler privacy and property

• Never open or tamper with stored items

• Do not share Traveler information with outside parties

• Only release items to the correct person with verified credentials

Actions That May Lead to Suspension or Removal

• Accepting bags without an official reservation

• Charging Travelers directly or accepting cash

• Failing to store bags securely or losing items

• Repeated last-minute cancellations or unavailability

• Disrespectful or inappropriate behavior toward Travelers or staff

• Refusing service based on race, nationality, gender identity, religion, disability, or any other protected status

Luggage Drop takes community standards seriously. We investigate all reports thoroughly and may suspend or remove any Host who violates platform policies.

A Shared Standard

We’re building a trusted, global network of Drop Spots — and that trust starts with you. By following this code, you help create a consistent, positive experience for Travelers and drive more bookings to your location.