Is My Luggage Safe at a Luggage Drop?

Yes—your bags are in good hands.

Every Luggage Drop location is carefully vetted, monitored, and designed to protect your belongings from the moment you drop off to the moment you pick up.

🧳 How We Keep Your Luggage Safe

1. Verified Locations
   We only partner with trusted businesses, Airbnb SuperHosts, and operate our own secure storefronts. Each location is reviewed for safety, cleanliness, and reliability.
2. Secure, Non-Public Storage
   Your bags are stored in a designated, off-limits area—not out in the open. Whether behind the counter, in a locked storage room, or inside a secure locker system, your luggage stays out of public view.
3. Tagging & Tracking
   Each item is tagged at check-in and linked to your booking through a QR or PIN system. This ensures that only you can check it out.
4. Drop Guard Protection
   Every booking includes protection coverage for loss, damage, or theft. If something goes wrong (which is rare), you're covered—and our support team is ready to help.

🛡️ What Is Drop Guard?

Drop Guard is our built-in protection plan that adds an extra layer of security to every reservation. It covers:

• 📦 Lost or misplaced items
• 🔐 Theft or tampering
• 🛠️ Damage during storage

Each claim is reviewed individually and handled by our dedicated customer experience team.

📸 What You Can Do for Extra Peace of Mind

• Snap a photo of your bag at drop-off
• Keep fragile items packed safely and marked clearly
• Don’t store passports, large sums of cash, or irreplaceable valuables

🔁 What If Something Goes Wrong?

We’ve got your back. Contact us through support and we’ll start a resolution process right away. We'll work with the host and use tracking logs to sort things quickly and fairly.

Final Word:

We’re travelers too—and we built Luggage Drop to be the kind of service we would trust with our gear. Safe, secure, and stress-free.