Short answer: Usually yes—if the location is still open.
If you’re running behind schedule, don’t panic. Here’s what to do and what to expect based on the situation.
✅ If You’re Late but the Location Is Still Open
You can still pick up your bag! Just show your QR code or secure PIN when you arrive. There may be a brief delay if the location is busy or preparing to close, but your bags will be safely waiting.
Important: Items will be held for a maximum of 30 days. Your preferred payment method will be automatically charged each day until pickup.
Bags left beyond 30 days will be discarded as abandoned, unless you’ve arranged a long-term storage plan in advance.
🕐 If You Arrive After the Location Closes
- Your bag cannot be retrieved until the next business day
- You’ll need to return during regular operating hours
- Additional storage fees may apply if your pickup falls outside your original reservation
- You can attempt to contact the Drop Spot directly to coordinate pickup
- ⚠️ After-hours pickup fees may apply if the host/staff must return to the location
- Not all hosts are permitted to open outside posted hours due to security or insurance rules
🚫 If You Missed Both Check-In and Check-Out Times (No-Show)
This is considered a no-show, and:
- Your booking becomes non-refundable
- The reserved space is forfeited
- We’ll work with the host to coordinate a safe, secure solution—if the bag is still on-site
💬 What to Do If You’re Running Late
- Check your location’s hours via your confirmation email or "My Bookings"
- Contact your Drop Spot directly or reach out to Luggage Drop support
- We may be able to alert the host or suggest a solution
- If the location has closed:
- We’ll help you arrange a next-day pickup
- In special circumstances, we may ship your bag to your destination (fees apply)
🧠 Pro Tip:
Always book a pickup window with a little extra time built in—especially if you’re catching a ride, a flight, or heading into a busy day.
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