I Was Late—Can I Still Pick Up My Bag?

Short answer: Usually yes—if the location is still open.

If you’re running behind schedule, don’t panic. Here’s what to do and what to expect based on the situation.

✅ If You’re Late but the Location Is Still Open

You can still pick up your bag! Just show your QR code or secure PIN when you arrive. There may be a brief delay if the location is busy or preparing to close, but your bags will be safely waiting.

Important: Items will be held for a maximum of 30 days. Your preferred payment method will be automatically charged each day until pickup.
Bags left beyond 30 days will be discarded as abandoned, unless you’ve arranged a long-term storage plan in advance.

🕐 If You Arrive After the Location Closes

• Your bag cannot be retrieved until the next business day
• You’ll need to return during regular operating hours
• Additional storage fees may apply if your pickup falls outside your original reservation
• You can attempt to contact the Drop Spot directly to coordinate pickup
  • ⚠️ After-hours pickup fees may apply if the host/staff must return to the location
  • Not all hosts are permitted to open outside posted hours due to security or insurance rules

🚫 If You Missed Both Check-In and Check-Out Times (No-Show)

This is considered a no-show, and:

• Your booking becomes non-refundable
• The reserved space is forfeited
• We’ll work with the host to coordinate a safe, secure solution—if the bag is still on-site

💬 What to Do If You’re Running Late

• Check your location’s hours via your confirmation email or "My Bookings"
• Contact your Drop Spot directly or reach out to Luggage Drop support
  • We may be able to alert the host or suggest a solution
• If the location has closed:
  • We’ll help you arrange a next-day pickup
  • In special circumstances, we may ship your bag to your destination (fees apply)

🧠 Pro Tip:

Always book a pickup window with a little extra time built in—especially if you’re catching a ride, a flight, or heading into a busy day.