How to Contact Support While Traveling

Need help on the go? We’ve got your back—wherever you are.

Whether you're trying to check in late, can’t find your drop spot, or just have a quick question about your bags, our support team is just a tap away.

🧭 Best Ways to Reach Us While Traveling

💬 1. Live Chat (Fastest)

• Available on luggagedrop.com
• Tap the chat icon in the corner of the site
• Available 7 days a week, during extended travel hours
• Great for quick questions, help with bookings, or issues at check-in

📱 2. Message Us in Your Account

• Log in and go to “My Bookings”
• Select the booking you need help with
• Click “Need Help?” to start a direct support thread
• Responses come straight to your email or text, depending on your setup

📧 3. Submit A Request

• Visit the Help Center, and Click "Submit A Request"
• Use your booking email and include your reservation details for faster replies
• Best for non-urgent requests or follow-ups

🕐 Support Hours

• We’re online during most major travel windows
• Response times vary by time zone and volume, but we aim to reply within 1 hour or less for active bookings
• Urgent issues (like location access or missed pickup) are prioritized

🧠 Travel Tip:

Save our support contact in your phone or add your booking to your digital wallet for instant access to help when you need it.